Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives (English Edition)
par Randy A. Steinberg
Randy A. Steinberg Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives (English Edition) pdf - Un grand auteur, Randy A. Steinberg a écrit une belle Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives (English Edition) livre. Ne vous inquiétez pas, le sujet de Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives (English Edition) est très intéressant à lire page par page. Le livre a pages 174. Je suis sûr que vous ne vous sentirez pas ennuyeux à lire. Ce livre étonnant est publié par une grande fabrication, Randy A. Steinberg. La lecture de la Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives (English Edition) fera plus de plaisir dans votre vie. Vous pourrez profiter de l'idée derrière le contenu. Télécharger Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives (English Edition) bientôt à votre ordinateur portable facilement.
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?
Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:
• Defining and building a comprehensive metrics program
• Metrics that are the most important and how to calculate them
• How to measure your IT services
• Tips and suggestions for what to do if inadequate tools and reporting exist
• Suggested approach for how to build your metrics program step-by-step
In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!
“A comprehensive guide for building any service management metrics program with all the information you need in one place!”
“No theory here . . . this gives us real metrics we can easily go after.”
“A fantastic addition to our IT service management solution set!”Classement des meilleures ventes d'Amazon : 232858
Manufacturer : Trafford
Si vous avez un intérêt pour Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives (English Edition), vous pouvez également lire un livre similaire tel que cc Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM (English Edition), Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner (English Edition), Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure (English Edition)
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